Do you need a single Remote Training session for your existing DR system? Need support coverage or repairs because your warranty has expired? If you have these systems and the seller will no longer provide assistance we can help with our protection plans:
- Fuji
- Agfa
- Canon
- Perkin-Elmer
- Rayence
- Eklin
- Sound
We also offer an Extended Warranty Program. Contact us now to see how we can help!
Support Plans for Peace of Mind
If your current company cancelled your warranty, will no longer service your system, or is forcing you into a new system… contact us today! We may be able to help with our coverage plans.
Gold Equipment Protection Plan – $2,995
Length of Plan: 12 Months
Start Date: Upon receipt of funds in full to Animal Health Consulting Services LLC
End Date: 12 months and 1 day after receipt of funds
Coverage includes:
- Silver Plan Training and Support
- Repair Service: Parts are invoiced to the Customer at Cost. There is no upcharge for Parts required to Repair. Labor is billed at $100 per 30 minutes and any subsequent 30 minute portion thereof
- VCS Loaner Program: Digital Imaging System is available at $0 charge to the Customer for seven (7) calendar days. Day 8 and subsequent days are billed at $200 per day and billed in five (5) day increments starting on Day 8. There will be a 30 minute training upon delivery to Customer and is provided at no additional cost
Remote Technical Support Coverage Hours: Monday through Friday, 24 hours per day. Customer to allow 30 minute response time during standard working hours 8:00 AM – 5:00 PM PST. Customer to allow 60 minute response time outside standard working hours.
Weekends and National Holidays available 24 hours per day at an additional charge of $100 per 15 minutes. Customer agrees to allow 60 minute response time.
Training Sessions: All sessions to be completed between standard working hours unless agreed to in writing by VCS and Customer.
Shipping: Customer is responsible for all shipping charges
The plan does not include: x-ray generator repairs, DR accessories, consumables, damage due to misuse or the loss of imaging data. All data backup is the sole responsibility of the customer.
Silver Equipment Protection Plan- $695
Length of Plan: 12 Months
Start Date: Upon receipt of funds in full to Animal Health Consulting Services LLC
End Date: 12 months and 1 day after receipt of funds
Coverage includes:
- Remote Technical Support- 30 minute sessions. $50 per 15 minutes billed if any portion of time is eclipsed
- Software Training- 30 minute sessions, maximum of 2 per calendar quarter. $50 per 15 minutes billed if any portion of time is eclipsed
Remote Technical Support Coverage Hours: Monday through Friday, 24 hours per day. Customer to allow 30 minute response time during standard working hours 8:00 AM – 5:00 PM PST. Customer to allow 60 minute response time outside standard working hours.
Weekends and National Holidays available 24 hours per day at an additional charge of $100 per 15 minutes. Customer agrees to allow 60 minute response time.
Training Sessions: All sessions to be completed between standard working hours unless agreed to in writing by VCS and Customer.